Accessibility

• Wait in view of the operator
  When waiting for the bus, wait at the bus stop where the operator can see you. That way when your bus arrives, the operator will know to deploy the ramp or lift, which helps save time.
• To use the ramp, or request  that the bus “kneel”, just ask
  All buses are equipped with a boarding ramp, and can “kneel,” by lowering the first step closer to the curb for easier boarding.  If you need to use the ramp or lift and the operator has not already deployed it, just ask.  If you need help guiding your mobility device onto the ramp or lift, please ask for assistance.
• Priority seating and securement areas
  On board, look for the priority seating area near the front of the bus. Two securement areas are provided for mobility devices. On board, the bus operator will help secure your mobility device to ensure a safe and comfortable ride.
• Press the signal strip to request a stop
  Press down on the signal strip or pull the cord along the window to let the operator know you want the next stop. A sign near the operator lights up when a stop has been requested.
• Getting off the bus
  When the bus stops, the operator will remove the securement straps from your mobility device and deploy the ramp or lift for you.
• Alternative Wheeled Mobility Device
  If you have an alternative wheeled mobility device, please complete the ADA Reasonable Modifications request with our Customer Service team found under “Type of inquiry” here.

GCTD offers mobility device users a unique opportunity to experience one-on-one tether fitting and Accessibility Training sessions by appointment only. This service includes marking and/or installing tether straps on mobility devices, practicing boarding and de-boarding a bus and demonstrating securement procedures. For more information or to schedule an appointment, please contact 805-487-4222.

GCTD requires that mobility device users ride with their devices secured while in the bus.  The driver will either secure the mobility device, or ensure proper securement if it is performed by the passenger or personal care attendant. GCTD recommends, but does not require, that mobility device users utilize lap and/or shoulder belts available on all buses. The driver will assist with lap and shoulder belt if desired.  If tie-down equipment does not fit or is broken, the mobility aid user will be allowed to ride.

The mobility device and user together must not exceed 600 pounds. Mobility devices exceeding these limits may be denied access if they create any safety, maneuverability or mechanical problems. Wheelchairs may not be transported with seats in a fully reclined position.For your safety, passengers using three-wheeled scooters are strongly encouraged, but not required, to transfer to a regular bus seat whenever possible, as recommended by most scooter manufacturers. The scooter will then be secured in the wheelchair area.