Mobile Passes

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Basics
Fare Capping
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Basics

How To Use Token App

Purchase and store your pass with a smartphone using Token, a mobile ticketing app, and offers an alternative to cash and paper passes while allowing for faster boardings. Simply download the app, link it to a credit or debit card and purchase tickets for immediate or future use.

Token Transit mobile tickets can only be used on Gold Coast Transit buses.

Download The App
Purchase A Fare
Select a GCT fare type.
Activate Your Pass
When you are ready to ride, tap your pass to activate. All passes are stored in your Token Transit account. Wait until just before the bus approaches to activate your pass. Activating will initiate the two-hour validity period, similar to a paper transfer.
Ride
Load your pass on your smartphone prior to boarding the bus to avoid delays when boarding.

As you board the bus, show the GCT Operator your mobile ticket. It will contain an image, a word of the day, and the current time of day. The word must be moving across the screen. This serves as confirmation to the Operator that your pass is valid. You’re ready to ride!

Fare Capping

Pay As You Go (Fare Capping)

Pay-As-You-Go (fare capping) allows riders to ride for free after they have paid the equivalent of a daily or monthly pass. Each time a pass is activated, the Token Transit system scans the passenger’s history to see if the capping applies. If capping applies, the rider will receive the upgraded pass for the remaining amount of time sent directly to their app.

How “Pay As You Go” Works

Eligible Passes
Passes eligible for fare capping are all GCTD time-based passes including, 1 Ride (2hr pass), 1-Day Pass and 31 Day Pass. There is no beginning of a single fare capping window, Token Transit checks fare capping over every possible window.
Remaining Money
When a passenger is $1 over the dollar value of pass activations needed to be fare capped, the passenger will be refunded the $1 back to the payment method used and the refund will show on the agency transfer reports as “fare capped.”
15-Ride Pass
Multi-ride passes are not eligible to be included in fare capping. These passes have no expiration date and may be used by more than one person at a time.
If Capping Applies - Examples
If fare capping applies the pass will be sent automatically via text to the customer.
“Pay as You GO” Example: David is a low-income food service worker who rides the bus five days a week to and from work. David is not able to afford to pay the $50.00 upfront cost of a GCTD 31-day pass, so he purchases two single ride passes ($3.00 total cost) each weekday to go to and from work. Before fare capping, he would need to pay over $66.00 a month in fares and limit his travel to save money. Now, with fare capping, David rides twice a day to work starting May 3rd, however, once he has purchased $50.00 worth of eligible 1-ride (equal to the value of a GCTD 31-Day pass) Token Transit triggers fare capping logic. Token Transit issues David a GCTD 31-day pass as if it were first issued on May3rd valid for 31-days. This ensures that David get the benefit of the discounted 31-day pass, with unlimited rides for 31 days price regardless of his ability to pay upfront. He can now ride the bus much more, without worrying about overpaying.

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VCBusPass - A Regional Contactless Pass

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To learn more about the VCBusPass - a regional, contactless bus pass - please click here. The contactless card and mobile pass are accepted on GCTD buses.